Business & economics: Customer service Books, Your Call Is (Not That) Important to Us

Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives

by Emily Yellin
Paperback - August 2010
List price: $15.00

Spark: Be More Innovative Through Co-creation

by John Winsor
Paperback - April 2010
List price: $16.00

How to Be a Fierce Competitor: What Good Companies and Great Managers Do in Tough Times

by Jeffrey J. Fox
Hardcover - March 2010
List price: $19.95

10 Steps to Successful Customer Service

by Maxine Kamin
Paperback - February 2010
List price: $19.95

21st Century Business: Customer Service

by Career Solutions Training Group
Paperback - January 2010
List price: $33.95

Unleashing Excellence: The Complete Guide to Ultimate Customer Service

by Dennis Snow, Teri Yanovitch
Paperback - December 2009
List price: $19.95

Fans, Not Customers

by Vernon Hill
Hardcover - December 2009
List price: $24.95

Listening to the Voice of the Market: How to Increase Market Share and Satisfy Current Customers

by R. Eric Reidenbach
Hardcover - December 2009
List price: $54.95

CRM at the Speed of Light: Crm 2.0 Strategies, Tools, and Techniques for Engaging Your Customers

by Paul Greenberg
Hardcover - December 2009
List price: $34.99

Performance Measurement and Leisure Management

by Konstantinos Alexandris (Editor)
Hardcover - December 2009
List price: $125.00

Unleashing Excellence: The Complete Guide to Ultimate Customer Service

by D. Snow
Hardcover - November 2009
List price: $24.95

The Art of Mastering Sales Management

by Thomas A. Cook
Hardcover - November 2009
List price: $59.95

What She's Not Telling You: Why Women Hide the Whole Truth and What Marketers Can Do About It

by Tracy Chapman (Contributor), Mary Lou Quinlan, Jen Drexler (Contributor)
Paperback - November 2009
List price: $16.95

Achieving IT Service Quality: The Opposite of Luck

by Chris Oleson, Mike Hagan, Christophe Demoss
Paperback - November 2009
List price: $32.95

Memorable Customer Experiences: A Research Anthology

by J. Van Hamme (Editor), Adam Lindgreen (Editor), 'm Beverland (Editor)
Hardcover - October 2009
List price: $124.95

Sams Teach Yourself Microsoft Dynamics Crm 4 in 24 Hours

by Anne Stanton
Paperback - October 2009
List price: $34.99

Satisfaction: A Behavioral Perspective on the Consumer

by Richard Oliver
Hardcover - October 2009
List price: $129.95

I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

by Jeanne Bliss
Hardcover - October 2009
List price: $22.95

Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance

by Sheldon D. Goldstein
Hardcover - September 2009
List price: $42.00

The Connectors: How the World's Most Successful Businesspeople Build Relationships and Win Clients for Life

by Maribeth Kuzmeski
Hardcover - September 2009
List price: $22.95

Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits

by William Perry, Lisa Ford, David McNair, Tony Hsieh (Foreword By)
Paperback - September 2009
List price: $13.95

Premium Novelties

by Ami Miyazaki (Editor)
Hardcover - September 2009
List price: $59.00

Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business

by Jeff Howe
Paperback - September 2009
List price: $15.00

Leading Your Community: A Guide for Local Elected Leaders

by International City/County Management Association
Paperback - September 2009
List price: $38.00

Engaging and Influencing Consumers

by Terrance M. Canfield
Paperback - September 2009
List price: $43.00