Managing Front Office Operations. Educational Inst of the Amer Hotel, 2005.
By Ljb on Dec 28, 2012
This was the first text book I've ever bought online, and I was completely satisfied. I thought that buying a used book would mean that some pages would be bent or something but it was flawless. Also, it was a STEAL compared to my school's bookstore!!
By Ivytechcollegestudent on Sep 28, 2012
This book is very well written and I can easily follow the organization of the chapters. It does repeat itself, but not to the point of becoming annoying.
By Pau Liu on Sep 13, 2013
its good condition, not many marks on it. Good book for a good class for a good student for a good me
By Nick Bruzan on Dec 21, 2013
Very happy i bought this Text Book. I really learned a lot from reading and doing the chapter questions. Boom
Does not come with certification Scantron.
By Alex on Feb 07, 2013
The book itself contains useful information, but the 1 star rating is in regards to all the shenanigans I had to go through; only to be disappointed in the end. The class that was taught from this book had a test at the end which allowed you to be certified in the subject. This book is supposed to come with said Scantron, however, when I ordered it there wasn't one. I though it may have been a packaging error so I contacted customer support. Customer support was unable to send the scantron on its own, so I had to send the book back and wait for another one. After being assured by customer service twice that the scantron would be in the next book; 4 days later it arrived, and lo and behold, it wasn't in there. TL;DR: If you want the Scantron to be certified in the class, don't buy this book.
Outstanding and very useful
By Uri on Oct 02, 2013
Exactly what I need it good price/good book Outstanding and very useful Very happy with the book Super deal !
Good Info, Not a Bad Textbook
By Tarwe, The Narnian Elf on Jul 18, 2014
As a textbook, Managing Front Office Operations contains some very good information on running a hotel. It is directed more toward those who will operate a very large, upscale operation rather than the smaller hotels in smaller cities. There are review questions and mock situations that apply the lessons learned at the end of each chapter. As with most of the American Hotel & Lodging Institute's books, the reading can be a little dry, but nonetheless (as I said) it contains some very good information.