Managing Front Office Operations. Educational Inst of the Amer Hotel, 2005.
By Ljb on Dec 28, 2012
This was the first text book I've ever bought online, and I was completely satisfied. I thought that buying a used book would mean that some pages would be bent or something but it was flawless. Also, it was a STEAL compared to my school's bookstore!!
Good Info, Not a Bad Textbook
By Tarwe, The Narnian Elf on Jul 18, 2014
As a textbook, Managing Front Office Operations contains some very good information on running a hotel. It is directed more toward those who will operate a very large, upscale operation rather than the smaller hotels in smaller cities. There are review questions and mock situations that apply the lessons learned at the end of each chapter. As with most of the American Hotel & Lodging Institute's books, the reading can be a little dry, but nonetheless (as I said) it contains some very good information.
By Nick Bruzan on Dec 21, 2013
Very happy i bought this Text Book. I really learned a lot from reading and doing the chapter questions. Boom
Outstanding and very useful
By Uri on Oct 02, 2013
Exactly what I need it good price/good book Outstanding and very useful Very happy with the book Super deal !
By Pau Liu on Sep 13, 2013
its good condition, not many marks on it. Good book for a good class for a good student for a good me
Does not come with certification Scantron.
By Alex on Feb 07, 2013
The book itself contains useful information, but the 1 star rating is in regards to all the shenanigans I had to go through; only to be disappointed in the end. The class that was taught from this book had a test at the end which allowed you to be certified in the subject. This book is supposed to come with said Scantron, however, when I ordered it there wasn't one. I though it may have been a packaging error so I contacted customer support. Customer support was unable to send the scantron on its own, so I had to send the book back and wait for another one. After being assured by customer service twice that the scantron would be in the next book; 4 days later it arrived, and lo and behold, it wasn't in there. TL;DR: If you want the Scantron to be certified in the class, don't buy this book.
By Ivytechcollegestudent on Sep 28, 2012
This book is very well written and I can easily follow the organization of the chapters. It does repeat itself, but not to the point of becoming annoying.
Same book as offered at school
By Student on Feb 17, 2011
This is the same book as offered at the school. The school was sold out so I had to purchase through Amazon. The only problem I had was the AH&LA exam was not with the book and it should have been. Amazon customer service was awesome. One call and they put me in touch with the AH&LA who sent me the exam overnight.
I can't find the difference between the 8th and 9th editions...
By Lyssatoldme on Sep 19, 2014
The 8th edition is super similar to the 9th edition. I honestly can't even find the differences between the two outside of the cover art. I saved so much money by just buying a used 8th edition and I suggest that you buy the 8th instead of the 9th edition to anyone else unless your professor is a stickler for having the latest book.
I had to buy it
By Zetta Stevenson on Jul 06, 2013
I had to buy this book for class. I need it for Hospitality Management course. I brought it new and it is good for a reference. I would recommend this book to anyone who is taking hospitality course. The prices was right and the shipping it took a while. I needed it before class. It a good book.