The New Gold Standard : 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-carlton Hotel Company Author:  Joseph Michelli Ph.D., Rhodes Format:  Hardcover Publish Date:  June 2008 ISBN-10:  0071548335 ISBN-13:  9780071548335 List Price:  $24.95

For the best price: or just Pages: 250 Publisher: McGraw-Hill Add this book to your wish list | View your wish list | Link to this book Click on this books subject categories to see related titles: Subjects : BUSINESS & ECONOMICS : Customer Service Subjects : BUSINESS & ECONOMICS : Leadership Subjects : BUSINESS & ECONOMICS : Corporate & Business History Subjects : BUSINESS & ECONOMICS : Leadership : Leadership Subjects : BUSINESS & ECONOMICS : Motivational : Success in business Subjects : BUSINESS & ECONOMICS : General : Corporate culture Subjects : Customer services Subjects : BUSINESS & ECONOMICS : Quality Control : Total quality management Add your own review! Book Details Summary: The title of this book is The New Gold Standard : 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-carlton Hotel Company and it was written by Joseph Michelli Ph.D., Rhodes. This edition of The New Gold Standard : 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-carlton Hotel Company is in a Hardcover format. This books publish date is June 2008 and it has a suggested retail price of $24.95. There are 250 pages in the book and it was published by McGraw-Hill. The 10 digit ISBN is 0071548335 and the 13 digit ISBN is 9780071548335.