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About This Book:

Title: Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies

Other Available Formats:
Hardcover, 1995

Details
Series:             Suny Sieres in Speech Communication
Language:        English

Size
Weight:        0.6 Pounds
Height:         9.3 Inches
Width:          6 Inches
Thickness:    0.5 Inches



Publisher Notes
'This book deals with a form of public discourse that also occurs in everyday interaction: image restoration. When one encounters certain messages (criticism, complaints, accusations, blame, censure, condemnation, rebukes, reproaches, objections) or is suspected of wrongdoing, failed obligations, mistakes, or embarrassments, one needs to know how to respond, both mentally and behaviorally. The author is very thorough in his list of situations that lead to image restoration and his list of responses is the most extensive I've seen. We all know bits and pieces about image restoration, but Benoit pulls it all together in a comprehensive work on the subject.'--Dudley D. Cahn, State University of New York at New Paltz



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Book Details Summary: The title of this book is Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies and it was written by William L. Benoit. This edition of Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies is in a Paperback format. This books publish date is January 1995 and it has a suggested retail price of $23.95. There are pages in the book and it was published by State Univ of New York Pr. The 10 digit ISBN is 0791421864 and the 13 digit ISBN is 9780791421864. For the most current lowest price, Click Here.