Ownership Quotient : How to Build Organizations That Win Through Customer and Employee Engagement Author:  James L. Heskett, W. Earl Sasser, Joe Wheeler Format:  Hardcover Publish Date:  December 2008 ISBN-10:  1422110230 ISBN-13:  9781422110232 List Price:  $35.00

For the best price: or just Pages: 272 Publisher: Harvard Business School Pr Add this book to your wish list | View your wish list | Link to this book Click on this books subject categories to see related titles: Subjects : BUSINESS & ECONOMICS : Customer Service Add your own review! Book Details Summary: The title of this book is Ownership Quotient : How to Build Organizations That Win Through Customer and Employee Engagement and it was written by James L. Heskett, W. Earl Sasser, Joe Wheeler. This edition of Ownership Quotient : How to Build Organizations That Win Through Customer and Employee Engagement is in a Hardcover format. This books publish date is December 2008 and it has a suggested retail price of $35.00. There are 272 pages in the book and it was published by Harvard Business School Pr. The 10 digit ISBN is 1422110230 and the 13 digit ISBN is 9781422110232.